● Onboard customers through kick-off calls, initial workflow setup, and team training. ● Maintain regular contact with customer accounts and identify obstacles. ● Monitor product usage and follow up when usage declines. ● Answer questions and troubleshoot issues, involving Support or Product as needed. ● Prepare for renewals by demonstrating the value customers have received. ● Identify opportunities for additional features and refer them to Sales. ● Share customer feedback with the Product team.

● Must-have:   ⁃ 2–4 years of experience in a customer-facing role   ⁃ Experience with business SaaS and ability to learn and explain new tools   ⁃ Managing multiple customer relationships and staying organised   ⁃ Fluent German and good English   ⁃ Experience with a CRM such as Salesforce ● Nice-to-have:   ⁃ Experience with HR or Finance software or teams   ⁃ Experience with renewal conversations   ⁃ Familiarity with customer success tools such as Gainsight or Totango   ⁃ Experience at a rapidly growing company

● 28 days of holiday plus public holidays ● Hybrid working with two days per week in the Berlin office ● €1,000 annual learning budget ● Deutschlandticket or contribution towards a gym membership ● Onboarding buddy for the first three months