● Onboard new customers with kick-off calls, workflow setup, and team training ● Conduct regular check-ins to assess customer progress and challenges ● Monitor product usage and follow up on drops in activity ● Address customer questions, troubleshoot issues, and escalate to Support/Product as needed ● Prepare renewal cases by demonstrating customer value ● Identify upsell opportunities and hand them to Sales ● Share customer feedback with the Product team

● Must-have:   ⁃ 2–4 years in a customer-facing role (Customer Success, Account Management, Support, etc.)   ⁃ Experience working with business software (SaaS)   ⁃ Ability to manage multiple customer relationships simultaneously   ⁃ Fluent German and good English   ⁃ Comfortable working with a CRM (e.g., Salesforce) ● Nice-to-have:   ⁃ Experience with HR or Finance software   ⁃ Involvement in renewal conversations   ⁃ Familiarity with Customer Success tools (e.g., Gainsight, Totango)   ⁃ Experience at a fast-growing company

● 28 days holiday plus public holidays ● €1,000 per year learning budget ● Deutschlandticket or gym membership contribution ● 3-month buddy onboarding program